Typical jobs across Adams County

The calls we handle most often: what homeowners notice, what our technicians do, and what to expect.

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7 job stories

The calls we handle most

Typical job

A sump pump quits during a spring downpour in Thornton

What homeowners notice: Heavy rain runs for an hour over a Thornton subdivision and the homeowner comes downstairs to carpet squelching underfoot across a finished basement family room. The pit is full to the rim, the pump is silent, and water has spread under the stair wall into a storage area full of cardboard.
What we do: The crew checks that the circuit serving the pit is dead before anyone stands in the water, then extracts standing water and lifts the stored boxes clear. Carpet pad along the wet run comes out rather than being dried in place, baseboard is pulled so the wall plate can be read, and air movers go in with a dehumidifier sized for a closed below-grade room. Readings on the concrete, the plates and the drywall are logged at each check, and the pump and the discharge line itself are left to a licensed contractor.
What to expect: The family room and storage area reach their dry targets over several visits, and new pad and carpet are quoted once the plates and the slab read dry.

4-5 hours typical visit

Typical job

A supply line in a Westminster garage wall splits in a cold snap

What homeowners notice: After a night well below zero, a Westminster household hears water running inside a wall shared between the garage and the laundry room. A line that sits in an uninsulated exterior wall has split, and water is tracking along the bottom plate into the laundry floor and down into the basement ceiling below it.
What we do: The main valve is closed first and the homeowner is shown where it is for next time. The crew maps the wet run with meters and a thermal camera, opens a small section of the garage wall to reach the split and let trapped water out, and removes soaked insulation from the affected stud bays. Air movers dry the cavity and the laundry floor while a dehumidifier runs with the doors closed, and the pipe repair goes to a licensed contractor.
What to expect: Once the stud bays, the plate and the basement ceiling read dry, the opened wall and the insulation are quoted for replacement, and the exposed lines are flagged for insulating before the next freeze.

3-4 hours typical visit

Typical job

Weeks after hail, a ceiling stain spreads in an Arvada bedroom

What homeowners notice: A hailstorm crosses Arvada and the roof looks much as it did before. Three weeks later a long soaking rain arrives and a brown ring appears on a bedroom ceiling overnight, paint blisters at the top of one wall, and the carpet darkens in a strip under the window.
What we do: The lighting circuit in that room is switched off before anyone touches the ceiling. The crew traces where water entered with a meter and a thermal camera, separating the ceiling cavity from the wall it then ran down, and a temporary cover goes over the opening above so the next band of rain cannot repeat it. Wet insulation is removed where readings stay high, and the cavity, the wall and the carpet are dried with air movers and a dehumidifier in a closed room. The roof repair itself is a roofer's work.
What to expect: The ceiling, the wall and the carpet reach their dry readings across a few visits, and the photographs and the moisture log are handed over for the homeowner to send to their insurer.

2-3 hours typical visit

Typical job

A basement floor drain backs up in a Welby house

What homeowners notice: A Welby household running a washing machine hears gurgling from the basement and finds dark water rising around the floor drain and spreading across a concrete utility room towards a carpeted bedroom. There is a smell, and the water is not clean.
What we do: Nobody goes in without boots and gloves, children and pets are kept upstairs, and the area is closed off. Because this is grossly contaminated water, the crew extracts it, removes the carpet and pad it reached and the lower edge of drywall it wicked into, then cleans and disinfects the slab, the framing and the drain surround before any drying equipment goes in. Air movers and a dehumidifier run behind a closed door with readings logged, and the line itself is cleared by a licensed plumber.
What to expect: The utility room and the bedroom are cleaned, dried and re-checked, and the homeowner is pointed at the City of Thornton or their sewer provider to ask where responsibility for the line ends.

5-6 hours typical visit

Typical job

A basement water heater lets go overnight in Commerce City

What homeowners notice: An older tank in the mechanical room of a Commerce City house starts weeping from the bottom seam during the night. By morning water has run across the concrete, under a partition wall and into the carpet of a finished room on the other side of it, with the furnace standing in the same wet area.
What we do: The technician shows the homeowner the cold-water valve on top of the tank and how to shut off its power or gas, then extracts the water and pulls the carpet pad along the wet run. The furnace and the panel are left alone rather than run to help the drying, because anything that has had water around its base gets looked at first. The slab, the partition plate and the carpet dry under equipment with readings taken at each visit, and a licensed contractor replaces the heater under a city permit.
What to expect: With the new tank in place and the mechanical room dry by the meter, the pad and carpet are quoted, and the readings and photographs are ready for the call to the insurer.

2-3 hours typical visit

Typical job

A washer hose fails mid-cycle in a Northglenn split-level

What homeowners notice: In a late-1950s Northglenn split-level, the supply hose behind the washing machine fails part-way through a cycle while nobody is home. Water crosses the laundry floor, soaks the vinyl at the doorway and runs under the wall into the hallway carpet and down the stair nosing to the level below.
What we do: The angle stops behind the machine are closed and the machine is pulled forward so the wall behind it can be read. The crew maps the wet area with meters, lifts the vinyl at the threshold where it has delaminated, removes pad along the hallway run and dries the subfloor, the plate and the stair framing with air movers and a dehumidifier. Braided replacement hoses are suggested, and the plumbing connection is left to a licensed contractor.
What to expect: The laundry room, hallway and stair reach their dry goal over a few checks, and the threshold vinyl and the carpet pad are quoted once the framing underneath tests dry.

3 hours typical visit

Typical job

A window well fills and water enters a Brighton basement

What homeowners notice: A hard storm drops more rain on a Brighton street than the yard grading can move, the window well on the north side of the house fills, and water comes over the sill and down the inside of the basement wall. It carries grit with it and reaches a laminate floor and the bottom of a stud wall.
What we do: Power to that part of the basement is switched off before anyone works in the water. Because the water crossed the ground, it is treated as contaminated: the standing water is extracted, the laminate and the underlay it reached are removed rather than dried, the lower drywall and insulation come out where readings stay high, and the slab and framing are cleaned before equipment goes in. Air movers and a dehumidifier then run with readings logged per material.
What to expect: The wall cavity and the slab reach their dry targets, repairs are quoted after that, and the homeowner clears the well and checks the grading and the downspout extension before the next storm.

4 hours typical visit

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